PASSENGER MANAGEMENT

PASSENGER MANAGEMENT

Most companies have passenger comfort and safety rules. Explaining the rules at the start of a trip will help to avoid trouble later.

Unsafe Acts You should scan the interior of your bus as well as the road ahead, to the sides, and to the rear. If you see an unsafe act by a passenger take action to correct it. For example:

• You may need to remind passengers not to extend anything out of the windows.
• Do not allow passengers to interfere with your driving. Unnecessary conversation with passengers could distract you from the driving task. Avoid discussing problems while driving. Ask passengers to discuss the problems at the next stop.
• Passenger actions may cause an accident. When these actions become driving hazards, you should stop your bus and then correct the situation.

Disruptive Passengers

Occasionally you may have a drunk or disruptive passenger, you must ensure the safety of this passenger as well as that of the others. You may need to call for assistance from your employer or the police.

Don’t discharge disruptive passengers where it would be unsafe for them. It may be safer at the next scheduled stop, or a well lighted area where there are other people.

Your company may have guidelines for the handling of disruptive riders, learn them. Delays In case of delays, tell the passengers

• The reason for the delay.
• How long the bus will probably be delayed. Keeping the passengers informed will help keep them calm.

Fueling

Try to refuel your bus when passengers are not present.

If you have passengers aboard, never fuel your bus in a closed building.

Refueling school buses with passengers aboard is prohibited.

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Emergency Situations

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